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Business


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Business

N is for North Star: Your Vision is a Decision Tool

podcast August 19, 2025

If every decision turns into a debate, you don’t have a people problem—you’re missing a filter. 🧭 Today’s belief shift: Clarity doesn’t come from consensus; it comes from design. Your North Star is a decision filter, not a slogan. When outcomes aren’t time-bound and singular, every “good idea” competes equally. […]

Black Podcasting - 258: Leading CX with Insight, Influence, and Innovation with John McCahan
Business
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Business

258: Leading CX with Insight, Influence, and Innovation with John McCahan

podcast August 19, 2025

Send us a text In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturing, retail, and most recently at FTD, where he led its post-bankruptcy customer experience […]

Black Podcasting - NetConV is Changing Grocery eCommerce
Self Improvement
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NetConV is Changing Grocery eCommerce

podcast August 15, 2025

Send us a text In this episode of Retail Leadership with Steve Worthy, I sit down with Lucas Piccinin, founder of NetConV, a platform designed to bring real-time expiration date transparency to grocery eCommerce. We explore how grocers can turn a persistent operational headache into a competitive differentiator by: Integrating […]

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