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Black Podcasting - 258: Leading CX with Insight, Influence, and Innovation with John McCahan
Business
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258: Leading CX with Insight, Influence, and Innovation with John McCahan

podcast August 19, 2025

Send us a text In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturing, retail, and most recently at FTD, where he led its post-bankruptcy customer experience […]

Black Podcasting - NetConV is Changing Grocery eCommerce
Self Improvement
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NetConV is Changing Grocery eCommerce

podcast August 15, 2025

Send us a text In this episode of Retail Leadership with Steve Worthy, I sit down with Lucas Piccinin, founder of NetConV, a platform designed to bring real-time expiration date transparency to grocery eCommerce. We explore how grocers can turn a persistent operational headache into a competitive differentiator by: Integrating […]

Business

K is for KPI: What 2 numbers will define your success?

podcast August 15, 2025

Measuring everything? You’re moving nothing. 🧭 Today’s belief shift: Data isn’t clarity. If you measure everything, nothing moves. Pick 2 metrics. Align everything to them. 📥 Download: KPI Priority Matrix 🎯 The Strategic Clarity North Star Toolkit helps you build a focused, funder-ready plan for year-end. Get 26% off with […]

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