10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation

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10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation

This episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To celebrate 10 years of podcasting, host Yanique Grant invited her daughter Summer to turn the tables, Summer takes the microphone and interviews her mom about the journey, the hard lessons, and what the next decade holds. It's personal, honest, and deeply human.

What You'll Hear in This Episode

Yanique shares why she launched the podcast in May 2016 not because podcasting was trending, but because she was genuinely passionate about customer experience and saw a free platform to connect with professionals globally. She credits a podcast coach from Canada with helping her get off the ground, and reflects on how much harder it would have been without today's AI tools.

She opens up about what kept her going through 272 episodes — including taking on solo production after losing her internal team member — and names the guests who have stayed with her over a decade: Matt Swain, Joey Coleman (twice!), Jimi Gibson, Jason Feifer, Jay Baer, Paul Brunson, and Rochelle Gapere.

She talks about the doors podcasting has opened — from sitting on a podcast panel in Arlington, Washington, to serving as Master of Ceremonies at a major BPO Mindshare event in Canada with 100+ global attendees.

And she gets vulnerable about the one thing she'd do differently: stop trying to sound "North American" and just sound like Yanique.

Key Takeaways

• Start with purpose – passion is what sustains a 10-year run, not hype
• Get support early – a coach at the start changes everything
• Be yourself on mic – your voice, your accent, your personality are assets
• Consistency compounds – 272 episodes, one at a time
• Credibility creates opportunity – the podcast opened doors Yanique never planned for
• Relationships are the real ROI

Featured Resources

• Mac Whisper – AI transcription tool
• Claude (AI) – claude.ai – show notes and production workflow
• Buzzsprout – podcast hosting
• CapCut — video editing

Connect with Yanique 🌐 yaniquegrant.com 🐦 X/Twitter: @NavigatingCX 👥 Facebook: Navigating the Customer Experience Community 💼 LinkedIn: Yanique Grant

Listen on Apple Podcasts, Spotify, YouTube, and yaniquegrant.com