409: Stealth Consulting to Enhance Business Operations with Jene Liddell

Dive into the world of operational excellence with Jene Liddell in this dynamic micro-episode. As an experienced consultant, she unveils the pitfalls of micromanagement and emphasizes the importance of learning from undesirable consulting experiences.

Jene and Elzie discuss an alternative approach—asking employees, the frontline experts, about potential improvements in processes. She adds a crucial perspective, highlighting the necessity of balancing expertise with experience, asserting that the latter holds greater value.

The episode introduces the concept of “stealth consulting,” a practice where leaders step into the shoes of regular employees to observe operations firsthand. Join this insightful conversation to glean practical insights on enhancing business operations, understanding the intricate balance between expertise and experience, and the transformative power of stealth consulting in shaping a culture of continuous improvement.

Episode Highlight:

02:08 – So, when it comes to solving problems in a business, I believe in solving them within. So asking your employees, the people that are on the ground, what do you think will make this more efficient? What do you think will make this process better? Because they know. They work with the machines, they work with the material, so they know what would make it better, better than some consultant that you just brought in and think they know everything.

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