158: Customer Experience Trends 2022 with Yanique Grant
Welcome to navigating the customer experience, Happy International Women’s Day 2022. We have been podcasting for almost 6 years, and we are already 158 episodes in, like, Wow. Thank […]
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Recently, there’s been an increased focus – in earnest not just talk – on the importance of making sure that people who are most directly impacted by experiences and issues are an authentic and meaningful part of addressing those issues.
There are so many ways to go about that, and one of the most powerful is actually also one of the simplest — make sure that people have the information they need to participate in the process of advocating for themselves, to make informed and smart choices, and to tell their own stories.
At its core, that is what Briefly helps nonprofits do. I’ll let Adam get into the details, but suffice it to say, Briefly gives nonprofits and legal service providers the tools to make the complex legal issues facing their constituents and their own staff simple – from helping organizations break down the intricacies of domestic violence law for their community members to helping nonprofit lawyers translate arcane areas of the law for their clients to helping social enterprise founders understand and explain to their staff, the laws surrounding hiring and HR and contracts.
And it does it using the power of video .
Welcome to navigating the customer experience, Happy International Women’s Day 2022. We have been podcasting for almost 6 years, and we are already 158 episodes in, like, Wow. Thank […]
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