Business

If every day ends at 0%—no time, no energy, no cash—you’re not leading strategically; you’re firefighting. 🧭 Today’s belief shift: Margin isn’t a perk. It’s infrastructure. It’s the shock absorber that keeps your mission from cracking under pressure. When leaders run at zero, small bumps become crises. Quality drops, decisions […]

Send us a text In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturing, retail, and most recently at FTD, where he led its post-bankruptcy customer experience […]

Let’s talk about the part of leadership no one sees—but everyone feels: your headspace. 🧭 Today’s belief shift: Your org can’t grow beyond the headspace you lead from. If your leadership is cluttered, reactive, or stuck in survival mode, your organization will be too. And chances are, that mindset didn’t […]