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Black Podcasting - N is for North Star: Your Vision is a Decision Tool
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N is for North Star: Your Vision is a Decision Tool

podcast August 19, 2025

If every decision turns into a debate, you don’t have a people problem—you’re missing a filter. 🧭 Today’s belief shift: Clarity doesn’t come from consensus; it comes from design. Your North Star is a decision filter, not a slogan. When outcomes aren’t time-bound and singular, every “good idea” competes equally. […]

Black Podcasting - M is for Margin: Without Margin, You're Firefighting, Not Leading
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M is for Margin: Without Margin, You're Firefighting, Not Leading

podcast August 19, 2025

If every day ends at 0%—no time, no energy, no cash—you’re not leading strategically; you’re firefighting. 🧭 Today’s belief shift: Margin isn’t a perk. It’s infrastructure. It’s the shock absorber that keeps your mission from cracking under pressure. When leaders run at zero, small bumps become crises. Quality drops, decisions […]

Black Podcasting - 258: Leading CX with Insight, Influence, and Innovation with John McCahan
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258: Leading CX with Insight, Influence, and Innovation with John McCahan

podcast August 19, 2025

Send us a text In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturing, retail, and most recently at FTD, where he led its post-bankruptcy customer experience […]