332. How to Train Your Front Desk Staff to Keep Your Clients Happy

Are you concerned that your front desk team may drive clients away from your beauty business? As a busy beauty professional, it’s crucial to realize that your front desk staff is often the first point of contact for potential clients. If they don’t make a good impression, you could be losing out on business without even knowing it.

That’s why in this episode, I will share some of the best practices for training your front desk team to be killer staff members! From answering the phone with proper phone etiquette to booking appointments confidently and offering upsells, I’ll cover it all.

We’ll discuss why it’s essential to have a script or framework in place for your front desk staff when answering the phone and booking appointments. We’ll also explore how to create a friendly, upbeat response that leaves a positive impression on the caller. Additionally, we’ll go over the power of upselling and how it can increase your bottom line with just a few simple questions.

If you want to keep your clients happy and make more money, it’s time to get your front desk staff trained and ready to go. Tune in to this episode and subscribe to my channel for more tips on how to scale your beauty business. Let’s make sure that your front desk team is leaving the right impression every time!

// AUDIT YOUR FRONT DESK FOR FREE: www.sheilabella.com/frontdeskaudit

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