How Propel’s Jimmy Chen is Empowering Health for 40 million Americans

On this episode of “B The Way Forward,” host Brenda Darden Wilkerson is joined by Jimmy Chen, founder and CEO at Propel, a tech company whose app was created to help low-income individuals and their families manage government benefits. Jimmy’s work empowers vulnerable individuals, particularly those who rely on food stamps, to improve their financial health. Brenda and Jimmy discuss the biases in tech entrepreneurship, particularly around how founders and investors tend to build technology that solves problems from their personal experiences. Without diversity in tech entrepreneurship and funding common problems for minoritized people are often overlooked.

We hear Jimmy’s story and how he found a gap in technology and why he felt drawn to help solve meaningful financial problems that serve people using the safety net. Jimmy saw an opportunity: Around 40 million people in the U.S. who receive food stamp benefits on an EBT debit card have to constantly call a 1-800 number to find out their balance. So, his company Propel built the country’s first mobile banking app for the EBT card. Jimmy talks to Brenda about what it means to create impact and how he’s been working to really listen to the people his product is serving. Jimmy also opens up about being a male ally in the tech industry and the goals he has for Propel to continue building a product that reflects the demographics of the people they are serving.

“I really think of respect as a core foundational design element to how we think about our relationship with people who use our products and what we are trying to do alongside them. I think it’s part of the same conversation of, look, we’re not building for people, we’re building with people in many cases because we respect that they know what’s best for themselves.”

For more from Jimmy and Propel, check out…

X –@jimmychen and @joinproviders

Instagram – @providersapp

Facebook – /ProvidersApp

LinkedIn – /propel-inc, and /jimmychen1

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At AnitaB.org, we envision a future where the people who imagine and build technology mirror the people and societies for whom they build it. Find out more about how we support women, non-binary individuals, and other underrepresented groups in computing, as well as the organizations that employ them and the academic institutions training the next generations.

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Our guests contribute to this podcast in their personal capacity. The views expressed in this interview are their own and do not necessarily represent the views of Anita Borg Institute for Women and Technology or its employees (“AnitaB.org”). AnitaB.org is not responsible for and does not verify the accuracy of the information provided in the podcast series. The primary purpose of this podcast is to educate and inform. This podcast series does not constitute legal or other professional advice or services.

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B The Way Forward Is…

Produced by Dominique Ferrari and Paige Hymson

Sound design and editing by Neil Innes and Ryan Hammond 

Mixing and mastering by Julian Kwasneski 

Associate Producer is Faith Krogulecki

Executive Produced by Dominique Ferrari, Stacey Book, and Avi Glijansky for Riveter Studios and Frequency Machine 

Executive Produced by Arlan Hamilton for Arlan Was Here

Executive Produced by Brenda Darden Wilkerson for AnitaB.org

Podcast Marketing from Lauren Passell and Arielle Nissenblatt with Riveter Studios and Tink Media in partnership with Carolyn Schneller and Coley Bouschet at AnitaB.org

Photo of Brenda Darden Wilkerson by Mandisa Media Productions

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