428: Changing Game-Night with Tech with Frederick Birchfield

A self-taught tech enthusiast and entrepreneur, Frederick Birchfield, shares his journey of creating a transformative contactless ordering system for sports venues – Arena Eats. Peek into the mind of Frederick as he discusses the importance of customer satisfaction and his vision to revolutionize the sports tech business.

Learn about the unique features of Arena Eats and how it’s designed to give every customer a VIP experience, right from pre-ordering food hours before a game to efficiently handling customer feedback. The discussion extends beyond just the app as Frederick shares valuable insights on how to create successful partnerships in business, maintain effective relationships, and handle the challenges of being a CEO.

Tune in to get a glimpse into his life lessons and his unwavering determination to keep going against all odds. This episode is a deep dive into the world of sports tech, entrepreneurship, and relationship building. A must-listen for aspiring entrepreneurs and tech enthusiasts alike.

Episode Highlights:

08:06 – Most of these sports teams and stuff don’t even have a relationship with their fans. They don’t even have a clue. But whoever they’re working with is not forwarding that information. They just saying, “Look, you got a boost in this. You got that and that.” It’s more to it than that. And being a sports fan myself, I’m big on customer service. If you screw me once, I will not be back. It’s just how it is. I’ll stay home and watch a game from home. And I realized that and if you want these fans to come back, you have to be on it.

12:42 – If a team has sponsors or partners, we can put in a chat wall, we can put in a photo gallery, and we can spotlight every partner on any given night that they will want to choose from. If they want them to come on and tell a story, or whatever it is, Harry’s Plumbing, or something like that, we can showcase that. Which basically, for most venues, if it’s a small market, that’s a way of helping them generate revenue because their partners or sponsors are paying for marketing somewhere else. This way you got your brand in a fan’s pocket. They’re taking you home.

14:46 – Just because you own a business, and it doesn’t matter if the sand that goes now, if you got it out the mud, and nothing was handed to you, it wasn’t who you knew, or none of this stuff, is to always be grounded and realize who you are. If I treat a person coming out in a suit the same way I would treat the janitor who’s probably mopping the floors of the hallway, because that’s just how I am. I was just brought up that way. Always being up front, truthful, always be hungry, but at the same time, be willing to hear a no. A no doesn’t mean never, it’s just not right now. I think a firm handshake and eye contact goes a long way. A lot of that is missing.

20:50 – When you have investors, which most of these tech giants do, you can’t do that or you tacking a fine line because these investors want a certain return back on their money, and you got to make a profit. So, that’s what I’m looking at right now where I’m like, if you got investors now, it’s got to be a pain in the butt right now because they’re calling you if not everyday, and they’re telling you what you got to do. So, you’re not in control anymore. That’s what happened and I’ve turned down so many investors, not in a rude way, but I didn’t get this far to hand over the keys to someone else to tell me how my brand should be run.

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Phone 414-553-9095